Warranty Engineering & Field-Failure Analysis

Field-failure data, warranty claims analysis, rate forecasting with uncertainty, root-cause triage, and the warranty-to-design closed loop.

Private cohorts & on-site
Format: 2-day (8:30 a.m.–4:30 p.m.)
Level: Intermediate
Location: Scheduled on demand · on-site at your facility or a regional venue
Date(s): Not yet scheduled for open enrollment. Get notified when it is, or book it privately for your team.
Includes: Certificate of Completion · printed slide binder · take-home reference text

Get notified when this course is scheduled

One email when dates are set. Or skip the wait: run it as a private cohort, on-site at your plant.

Talk to us about a private cohort
  • One email, no sequence
  • Never shared
  • Reply within one business day

Faculty

Faculty details for this seminar will be announced with the full schedule.

Fees

Early: $1,895 (payment 4+ weeks ahead)
Standard: $2,095 (check/ACH) · $2,165 (card)

Group discount: $200 off per attendee for 3+ from the same organization.

Also Available

  • Corporate on-site delivery at your facility
  • Private cohort sessions
  • Digital curriculum licensing

Seminar Overview

Warranty is where design and reliability meet accounting — and where a small field-failure rate becomes a multi-million-dollar reserve. Taught by a certified reliability engineer and certified professional statistician, this seminar covers field-failure data, warranty claims analysis, rate forecasting, root-cause triage, and the engineering-statistical methods that turn warranty data into design decisions. It complements ETS's reliability and statistics courses with the field-data and financial layer that programs actually run on.

Ideal Learner

  • Warranty, quality, and reliability engineers
  • Field-service and claims analysts handling failure data
  • Design engineers closing the loop from field to design
  • Engineers building warranty reserves and forecasts
  • Program managers accountable for warranty cost

Learning Objectives

  • Analyze field-failure and warranty claims data statistically
  • Forecast warranty cost and rate reliably, with uncertainty
  • Run root-cause triage to separate random from systemic failures
  • Translate field-failure findings into corrective design actions
  • Build a warranty-to-design closed-loop process

Consulting Sessions

Seminar attendees can sign up for individual consulting sessions with the instructor. Sessions are free for registered attendees, first-come first-served — sign up when registering by calling 248-539-0473 or during the seminar.

Seminar Outline

  • Claims, parts-return, and service data structures
  • Data quality, censoring, and truncation in warranty
  • Failure coding and its pitfalls
  • Rate rollover and lifetime-failure projection
  • Accelerated early failures vs. steady-state
  • Reserves, uncertainty, and what management hears
  • Weibull and time-to-first-fix analysis on claims
  • Alternative causes and competing risks in the field
  • Prediction and confidence for reporting
  • From symptom to mechanism using field + lab evidence
  • Prioritization: rate, severity, cost
  • Escalation to design-change decision
  • Feeding field findings into design rules and DFM
  • Corrective and preventive action effectiveness
  • Closing the loop with MTBF/RAM targets
  • Attendees analyze a supplied warranty data set
  • Forecast cost, identify root cause, propose corrective action
  • Present the engineering + business recommendation

More in Track D — Reliability, Statistics & Compliance

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